...Adriana Tiron-Tudor; Delia Deliu Purpose This paper explores how corporate digital responsibility (CDR) can be integrated into organizational decision-making processes, particularly amid the digital transition to Industry 6.0. It aims to develop a framework to guide service organizations...

.... The paper uses the refugee crisis as an illustrative example of how the proposed framework can be put into action by service organizations. By bridging literature in TSR, service design and social entrepreneurship, this paper provides service managers with a framework to guide scalable systemic...

...R.S.M. Lau Service profit chain is a well‐received model to explain the sustainable competitiveness of many service organizations. The model attributes a service organization’s financial and market performance to its relationships with its customers and employees. According to the service profit...