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Keywords: Service system design
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2021) 32 (1): 27–51.
Published: 16 March 2020
... Damali can be contacted at: udamali@uwlax.edu 28 05 2018 21 03 2019 30 10 2019 20 12 2019 16 01 2020 17 01 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Customer participation risk Service system design...
Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2011) 22 (4): 540–556.
Published: 09 August 2011
...Raymond P. Fisk; Lia Patrício; Bo Edvardsson; Gloria Ng; Choo Zhi Min; Robert Firth; Ding Yi Purpose Few empirical studies have been conducted to explore the mechanisms and drivers of service exchange and value co‐creation. In particular, no study has compared a service system design informed...
