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Keywords: Shared services
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2026) 37 (6): 176–197.
Published: 04 May 2026
...Dirk Klimkeit; Markus Reihlen Purpose Shared Service Organizations (SSOs) have traditionally focused on executing repetitive, routine tasks efficiently as service providers for their internal customers. However, as robotic process automation (RPA) adoption increases, SSOs are shifting towards more...
