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Keywords: Solutions
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2011) 22 (3): 390–408.
Published: 21 June 2011
... to provide customised “solutions” to their customers' needs (Brady et al., 2005 ; Galbraith, 2002 ; Nordin and Kowalkowski, 2010 ; Oliva and Kallenberg, 2003 ; Vandermerwe, 2000 ; Wise and Baumgartner, 1999 ; Stremersch et al., 2001 ; Davies, 2004 ; Tuli et al., 2007...
