...) trace the evolution of H-M collaboration research, (2) formulate an integrative framework spanning foundational resources through outcomes and (3) develop a future research agenda. Findings The paper develops an integrative framework describing the foundation, process, and outcomes of H-M teamwork...

...Yumeng Yue; Nate Zettna; Shuoxin Cheng; Helena Nguyen Purpose In many contemporary service organizations, service teams or service units are the main engines used to deliver key services to customers, client or patients. However, it remains unclear how teamwork mechanisms (i.e. the ways team...

... are changing over time, underlining the need to take dynamic considerations into account in analyzing the effectiveness of self‐managed work teams. © MCB UP Limited 2001 Customer service Service quality Self‐managing teams Teamwork The formation of self‐managed teams has become...

... be achieved most effectively by utilizing the knowledge and experience of all employees. This article draws on case study research conducted in 14 organizations. All but one of the participating organizations (Sears, Canada) had entered and reached the finals of quality and teamwork award events. The material...

...Richard Teare; Hadyn Ingram; Eberhard Scheuing; Colin Armistead Draws from case study research conducted in 14 UK and USA‐based manufacturing and service firms, most with mature teamworking structures. Aims to examine practitioner perspectives and current practices in teamworking and to assess...

...R.J. Boaden; B.G. Dale Much evidence has been generated in the past few years which describes the demise of quality circles (QCs), yet teamwork involving non‐managerial staff, aimed at quality improvement, is still a feature of the quality improvement process of many organizations, particularly...