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Keywords: The Netherlands
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2011) 22 (2): 160–182.
Published: 26 April 2011
... relationships and outcomes (Homburg and Giering, 2001 ; Yang and Peterson, 2004). We add to the existing literature: © Emerald Group Publishing Limited 2011 Value analysis The Netherlands Brand loyalty Consumer behaviour Banking Retailing Affective commitment is central...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (2004) 15 (4): 351–364.
Published: 01 September 2004
... store. The impact of store satisfaction and these loyalty‐card programs on store loyalty is tested empirically. Therefore, a survey was performed among 333 grocery store customers in Singapore and The Netherlands. The comparative findings demonstrate that these programs do indeed impact on attitudinal...
Journal Articles
Journal:
Journal of Service Management
International Journal of Service Industry Management (1992) 3 (2): 37–44.
Published: 01 June 1992
... with product plans and output norms, and improvement of the information supply processes. © MCB UP Limited 1992 Job analysis Job evaluation Management development Performance appraisal The Netherlands ...
