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Keywords: University service
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Journal Articles
Journal:
Journal of Service Management
Journal of Service Management (2012) 23 (4): 571–592.
Published: 03 August 2012
... and general university service. The paper questions the appropriateness of student satisfaction surveys for assessing lecturer performance. Design/methodology/approach By introducing co‐creation and interaction between several stakeholders the paper deals with a complex problem which is best addressed...
