...Martina Čaić; Gaby Odekerken-Schröder; Dominik Mahr Elderly people have notable expectations about the inclusion of a socially assistive robot as a new actor in their value networks. The identified robot roles inform service scholars and managers about both the value co-destruction potential...

...Professor Bo Edvardsson and Professor Anders Gustafsson; Nelson Pinho; Gabriela Beirão; Lia Patrício; Raymond P. Fisk Purpose – The purpose of this paper is to explore the concept of value co-creation in complex value networks with many actors. Electronic health records (EHRs) are innovations...