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Keywords: Wellbeing
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Journal Articles
The transformative service paradox: the dilemma of wellbeing trade-offs
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (4): 637–663.
Published: 29 June 2020
...Rebekah Russell–Bennett; Rory Mulcahy; Kate Letheren; Ryan McAndrew; Uwe Dulleck Purpose A transformative service aims to improve wellbeing; however, current approaches have an implicit assumption that all wellbeing dimensions are equal and more dimensions led to higher wellbeing. The purpose...
Journal Articles
Transformative service research, service design, and social entrepreneurship: An interdisciplinary framework advancing wellbeing and social impact
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2020) 31 (1): 24–50.
Published: 20 January 2020
... Publishing Limited Licensed re-use rights only The purpose of this paper is to provide an interdisciplinary framework bridging service design and social entrepreneurship with transformative service research (TSR) to create greater synergetic effects to advance wellbeing and drive social impact...
