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It has come to the attention of the publisher that the article Atmaja, F.T., Alfansi, L., Hadi, E.D., Salim, M. and Munir, A.R. (2026), “Unpacking task–technology fit: how hotel booking mobile applications’ agility and resilience strengthen trust and stickiness”, Journal of Services Marketing, Vol. ahead-of-print, Issue. ahead-of-print. Link to Unpacking task-technology fit: how hotel booking mobile applications’ agility and resilience strengthen trust and stickinessLink to the cited article, contained a formatting error in Table 1 and a textual error in the second paragraph of the Introduction section.

In the Introduction, the sentence “However, these studies primarily focus on belief-based frameworks such as the theory of planned be the technology acceptance model, and the unified theory of acceptance and use of technology” should read “However, these studies primarily focus on belief-based frameworks such as the theory of planned behavior, the technology acceptance model, and the unified theory of acceptance and use of technology.”

Table 1 was published with a formatting error, mistakenly presenting the gender and age categories without proper separation. The corrected version of the table is included here:

These errors were introduced during the publication process, and the publisher apologises for any inconvenience caused.

Licensed re-use rights only

Data & Figures

Table 1

Respondents’ profile

Respondents’ profileFrequency%
Gender
Male31762.2
Female19337.8
Age  
17–25 years old11522.6
26–35 years old21442.0
36–45 years old11722.9
46–55 years old479.2
56 years old and above173.3
Profession
Public servant428.3
Private employee22844.7
Entrepreneur6612.9
State-owned company employee203.9
University student6011.8
Unemployed individual234.5
Others7113.9
Domicile
Capital city: Jakarta7614.9
Cities in Java Island, exclude Jakarta25850.6
Cities in Sumatra Island9518.6
Cities in Borneo Island244.7
Cities in Celebes Island326.3
Bali and cities in other islands254.9
Usage experience
Under 1 year7614.9
1–3 years19137.5
4–6 years12624.7
Above 6 years11722.9
Favorite hotel booking mobile applications
Agoda5410.6
Oyo254.9
RedDoorz132.5
Tiket.com10119.8
Traveloka27353.5
Others448.7
Source(s): Authors’ own work

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