Issues

Making service work decent work: marketing perspectives to uplift human well-being and service excellence, Guest Editors: Vania Vigolo, Maria Colurcio and Angela Caridà

Guest editorial: Reconsidering the customer’s role in decent work: value co-creation and co-destruction in service encounters

Vania Vigolo; Maria Colurcio; Angela Caridà
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The impact of perceived crowding on customers’ desire for revenge in service failure situations and its underlying mechanisms

Shuangshuang Song; Baolong Ma; Rubing Bai; Hongyan Wang
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Customer incivility, surface acting, burnout and well-being in gen Z hairdressers

Jiann-Wen Huang
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Serving through stigma: the passing drivers and well-being outcomes for young non-heterosexual men in service work

David Matthews; Sally Rao Hill; Alastair Tombs
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Service work, gender, and well-being: the role of customer behaviour in shaping the experiences of female drivers

Emmanuel Mogaji; Eunice Odeghe; Felix Orole; Oluwatobi O. Omotoye; Temitope Farinloye; Sudhanshu Bhatt; Olayemi Dickson; Solomon Ojo
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Decent yet indecent! Unveiling dual realities of fairwork in India’s ride-hailing sector

Nimra Khan; Karishma Trivedi; Pushpendra Priyadarshi
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Empowering African student workers in Poland’s fast-food industry: pathways to fair and supportive work

Joy Eghonghon Akahome
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How service robot design shapes moral disengagement during service failures

Nivin Vinoi; Amit Shankar
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Technology and decent work in elderly care: a case study

Ilenia Bregoli; Anna Paola Codini; Michelle Bonera
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Erratum: Unpacking task–technology fit: how hotel booking mobile applications’ agility and resilience strengthen trust and stickiness

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