It has come to the attention of the publisher that the article Atmaja, F.T., Alfansi, L., Hadi, E.D., Salim, M. and Munir, A.R. (2026), “Unpacking task–technology fit: how hotel booking mobile applications’ agility and resilience strengthen trust and stickiness”, Journal of Services Marketing, Vol. ahead-of-print, Issue. ahead-of-print. Link to Unpacking task-technology fit: how hotel booking mobile applications’ agility and resilience strengthen trust and stickinessLink to the cited article, contained a formatting error in Table 1 and a textual error in the second paragraph of the Introduction section.
Respondents’ profile
| Respondents’ profile | Frequency | % |
|---|---|---|
| Gender | ||
| Male | 317 | 62.2 |
| Female | 193 | 37.8 |
| Age | ||
| 17–25 years old | 115 | 22.6 |
| 26–35 years old | 214 | 42.0 |
| 36–45 years old | 117 | 22.9 |
| 46–55 years old | 47 | 9.2 |
| 56 years old and above | 17 | 3.3 |
| Profession | ||
| Public servant | 42 | 8.3 |
| Private employee | 228 | 44.7 |
| Entrepreneur | 66 | 12.9 |
| State-owned company employee | 20 | 3.9 |
| University student | 60 | 11.8 |
| Unemployed individual | 23 | 4.5 |
| Others | 71 | 13.9 |
| Domicile | ||
| Capital city: Jakarta | 76 | 14.9 |
| Cities in Java Island, exclude Jakarta | 258 | 50.6 |
| Cities in Sumatra Island | 95 | 18.6 |
| Cities in Borneo Island | 24 | 4.7 |
| Cities in Celebes Island | 32 | 6.3 |
| Bali and cities in other islands | 25 | 4.9 |
| Usage experience | ||
| Under 1 year | 76 | 14.9 |
| 1–3 years | 191 | 37.5 |
| 4–6 years | 126 | 24.7 |
| Above 6 years | 117 | 22.9 |
| Favorite hotel booking mobile applications | ||
| Agoda | 54 | 10.6 |
| Oyo | 25 | 4.9 |
| RedDoorz | 13 | 2.5 |
| Tiket.com | 101 | 19.8 |
| Traveloka | 273 | 53.5 |
| Others | 44 | 8.7 |
| Respondents’ profile | Frequency | % |
|---|---|---|
| Gender | ||
| Male | 317 | 62.2 |
| Female | 193 | 37.8 |
| Age | ||
| 17–25 years old | 115 | 22.6 |
| 26–35 years old | 214 | 42.0 |
| 36–45 years old | 117 | 22.9 |
| 46–55 years old | 47 | 9.2 |
| 56 years old and above | 17 | 3.3 |
| Profession | ||
| Public servant | 42 | 8.3 |
| Private employee | 228 | 44.7 |
| Entrepreneur | 66 | 12.9 |
| State-owned company employee | 20 | 3.9 |
| University student | 60 | 11.8 |
| Unemployed individual | 23 | 4.5 |
| Others | 71 | 13.9 |
| Domicile | ||
| Capital city: Jakarta | 76 | 14.9 |
| Cities in Java Island, exclude Jakarta | 258 | 50.6 |
| Cities in Sumatra Island | 95 | 18.6 |
| Cities in Borneo Island | 24 | 4.7 |
| Cities in Celebes Island | 32 | 6.3 |
| Bali and cities in other islands | 25 | 4.9 |
| Usage experience | ||
| Under 1 year | 76 | 14.9 |
| 1–3 years | 191 | 37.5 |
| 4–6 years | 126 | 24.7 |
| Above 6 years | 117 | 22.9 |
| Favorite hotel booking mobile applications | ||
| Agoda | 54 | 10.6 |
| Oyo | 25 | 4.9 |
| RedDoorz | 13 | 2.5 |
| Tiket.com | 101 | 19.8 |
| Traveloka | 273 | 53.5 |
| Others | 44 | 8.7 |
In the Introduction, the sentence “However, these studies primarily focus on belief-based frameworks such as the theory of planned be the technology acceptance model, and the unified theory of acceptance and use of technology” should read “However, these studies primarily focus on belief-based frameworks such as the theory of planned behavior, the technology acceptance model, and the unified theory of acceptance and use of technology.”
Table 1 was published with a formatting error, mistakenly presenting the gender and age categories without proper separation. The corrected version of the table is included here:
These errors were introduced during the publication process, and the publisher apologises for any inconvenience caused.
