Issues

Special Issue: Business to business services multiple markets and multidisciplinary perspectives for the twentyfirst century. Guest Editors: Katherine Tyler, Mark Patton, Marco Mongiello, Derek Meyer

The role of trust in financial services business relationships

Katherine Tyler; Edmund Stanley
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The shift in sales organizations in business‐to‐business services markets

Arun Sharma
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An assessment of customer service in business‐to‐business relationships

Judy Zolkiewski; Barbara Lewis; Fang Yuan; Jing Yuan
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Service packaging: key to successful provisioning of ICT business solutions

Mika Hyötyläinen; Kristian Möller
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Services business markets: a further view of a new reality or a blurred landscape?

Katherine Tyler; Mark Patton; Marco Mongiello; Derek Meyer
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A re‐examination of the relationship between value, satisfaction and intention in business services

Graham Whittaker; Lesley Ledden; Stavros P. Kalafatis
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Segment differences in the asymmetric effects of service quality on business customer relationships

Simona Stan; Kenneth R. Evans; Charles M. Wood; Jeffrey L. Stinson
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Key drivers of university‐industry relationships: the role of organisational compatibility and personal experience

Carolin Plewa; Pascale Quester
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Executive summary and implications for managers and executives

Executive summary and implications for managers and executives

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