Issues

Strategies for achieving success for innovative versus incremental new services

Michael C. Ottenbacher; Robert J. Harrington
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New directions for customer‐to‐customer interaction research

Richard Nicholls
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Four‐mode channel interactivity concept and channel preferences

Bela Florenthal; Aviv Shoham
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Service customer commitment and response

Tim Jones; Gavin L. Fox; Shirley F. Taylor; Leandre R. Fabrigar
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What are the fundamental features supporting service quality?

Akiko Ueno
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Consumer relationship proneness: a reexamination and extension across service exchanges

Janet Turner Parish; Betsy Bugg Holloway
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The youth market for internet banking services: perceptions, attitude and behaviour

Vinh Sum Chau; Liqing W.L.C. Ngai
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Note from the publisher

Measuring the impact of research

Rebecca Marsh
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Retraction notice

Retraction notice

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