Issues

Call for papers

Special issue on anatomy of services branding

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Embedding relationship cues in written communication

Maria M. Raciti; Tracey S. Dagger
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The consequence of appraisal emotion, service quality, perceived value and customer satisfaction on repurchase intent in the performing arts

Margee Hume; Gillian Sullivan Mort
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Do hotels' “green” attributes contribute to customer satisfaction?

E. Robinot; J.‐L. Giannelloni
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When demographic differences exist: an analysis of service failure and recovery among diverse participants

Beth G. Chung‐Herrera; Gabriel R. Gonzalez; K. Douglas Hoffman
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An examination of the effects of service quality and satisfaction on customers' behavioral intentions in e‐shopping

Spiros Gounaris; Sergios Dimitriadis; Vlasis Stathakopoulos
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Exploring the relationships between e‐service quality, satisfaction, attitudes and behaviours in content‐driven e‐service web sites

Jamie Carlson; Aron O'Cass
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