Issues

Editorial

Steve Baron; Rebekah Russell-Bennett
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Add to Citation Manager for Editorial

The role of external customer mind-set among service employees

Rajesh Iyer; Mark C Johlke
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for The role of external customer mind-set among service employees

Antecedents of the client’s trust in low- versus high-consequence decisions

Mellina da Silva Terres; Cristiane Pizzutti dos Santos; Kenny Basso
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Antecedents of the client’s trust in low- versus high-consequence decisions

Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction

Won-Moo Hur; Tae-Won Moon; Yeon Sung Jung
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Customer response to employee emotional labor: the structural relationship between emotional labor, job satisfaction, and customer satisfaction

The role of listening in e-contact center customer relationship management

JungKun Park; Te-Lin (Doreen) Chung; Frances Gunn; Brian Rutherford
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for The role of listening in e-contact center customer relationship management

Corporate social responsibility and customer loyalty: exploring the role of identification, satisfaction and type of company

Andrea Pérez; Ignacio Rodríguez del Bosque
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Corporate social responsibility and customer loyalty: exploring the role of identification, satisfaction and type of company

A narrative review and meta-analysis of service interaction quality: new research directions and implications

Kumar Rakesh Ranjan; Praveen Sugathan; Alexander Rossmann
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for A narrative review and meta-analysis of service interaction quality: new research directions and implications

Exploring the relationship between service orientation, employee engagement and perceived leadership style: a study of managers in the private service sector organizations in India

Sapna Popli; Irfan A Rizvi
View articletitled, SCM.SharedControls.Infrastructure.TitleDisplayModel?.Text
Open the PDF for in another window
Add to Citation Manager for Exploring the relationship between service orientation, employee engagement and perceived leadership style: a study of managers in the private service sector organizations in India