Issues

Special Issue: Future Service Technologies: Business models, Analytics, and Experience. Guest Editors: Werner Kunz, Kristina Heinonen, Jos Lemmink

A big data approach to examining social bots on Twitter

Xia Liu
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How location-based advertising elicits in-store purchase

Chih-Hui Shieh; Yingzi Xu; I-Ling Ling
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Digital advertising as service: introducing contextually embedded selling

Anna-Greta Nyström; Karl-Jacob Mickelsson
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Trust and its predictors within a cyber-physical system context

Tony Garry; Tracy Harwood
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Digital transformation: harnessing digital technologies for the next generation of services

Mohamed Zaki
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Persuaded self-tracking with wearable technology: carrot or stick?

Stefanie Paluch; Sven Tuzovic
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Factors for and against resistance to smart services: role of consumer lifestyle and ecosystem related variables

Inès Chouk; Zied Mani
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Value of social robots in services: social cognition perspective

Martina Čaić; Dominik Mahr; Gaby Oderkerken-Schröder
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Future service technologies: is service research on track with business reality?

Werner H. Kunz; Kristina Heinonen; Jos G.A.M. Lemmink
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Interactivity in online pension planners enhances engagement with retirement planning – but not for everyone

Elisabeth Christine Brüggen; Thomas Post; Katharina Schmitz
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Future service technologies and value creation

Per Kristensson
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Trust in humanoid robots: implications for services marketing

Michelle M.E. van Pinxteren; Ruud W.H. Wetzels; Jessica Rüger; Mark Pluymaekers; Martin Wetzels
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