Issues

Flirting in service encounters: does the server’s sex matter?

Tali Seger-Guttmann; Hana Medler-Liraz
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Which loyalty program do customers prefer: a coalition program or a single-firm program?

Miyuri Shirai
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The role of information for the customer journey in mobile food ordering apps

Paulo Rita; Vasco Eiriz; Beatriz Conde
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Why switch? The role of customer variety-seeking and engagement in driving service switching intention

Choukri Menidjel; Linda D. Hollebeek; Sigitas Urbonavicius; Valdimar Sigurdsson
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The well-being outcomes of multi-actor inter-organisational value co-creation and co-destruction within a service ecosystem

Xin Ming Stephanie Chen; Lisa Schuster; Edwina Luck
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Enhanced review facilitation service for C2C support: machine learning approaches

Yanni Ping; Alexander Buoye; Ahmad Vakil
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Learning self-efficacies influence on e-servicescapes: rethinking post-pandemic pedagogy

Clare D′Souza; Pam Kappelides; Nkosinathi Sithole; Mei Tai Chu; Mehdi Taghian; Richard Tay
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Exploring service employees’ involvement in value co-creation: dimensions, antecedents and consequences

Hangjun Xu; Chuanyi Tang; Lin Guo
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Engraving customer experiences through digital technologies

Chang-Tang Chiang
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