Issues

The whole is better than the sum of the parts: a service ecosystems approach to service interaction vulnerability

Beyond the individual: rethinking vulnerability across ecosystems

Aimee Riedel; Amanda Beatson; Stacey Menzel Baker
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Advocating for consumers experiencing vulnerability: a typology and research agenda

Byron W. Keating; Thilini Alahakoon; Gary Mortimer; Frank Mathmann
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How consumers self-manage service interaction vulnerability to autonomously improve satisfaction modes

Courtney Geritz; Maria M. Raciti
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Service employees’ perceptions of organizational vulnerability from macro-level risks and how innovativeness mitigates their impact

Rory Mulcahy; Jacqueline Burgess; Joy Parkinson; Lisa Schuster; Anthony Grace
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Co-creating inclusive public services with customers experiencing vulnerability

Nicholas Grech; Dominique A. Greer; Rebekah Russell-Bennett
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Navigating mutual vulnerability in complex services: co-designing narrative image transformative service initiatives (TSIs)

Joan Carlini
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Exploring the principle and competencies for phygital service inclusion

Harriman Samuel Saragih
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Community care as a strength-based strategy to mitigate vulnerabilities: an empirical study in Latin America and the Caribbean

Oscar Naranjo Del Giudice; María Nohemí González Martínez; Sertan Kabadayi
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Reducing front-line service providers’ economic vulnerability: online customer acquisition in the sex trade

Kashef Majid; Cristel Russell
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