Issues

Service design

Editorial: Designing for complexity and regeneration: new perspectives in service design

Kristina Heinonen
View articletitled, Editorial: Designing for complexity and regeneration: new perspectives in service design
Open the PDF for in another window
Add to Citation Manager for Editorial: Designing for complexity and regeneration: new perspectives in service design

Viewpoint: service design’s promise in times of crisis

Phuong Quang Dao; Maria Holmlund; Johanna Gummerus
View articletitled, Viewpoint: service design’s promise in times of crisis
Open the PDF for in another window
Add to Citation Manager for Viewpoint: service design’s promise in times of crisis

Reimagining service design through relational perspectives

Josina Vink; Audun Formo Hay; Zhipeng Duan
View articletitled, Reimagining service design through relational perspectives
Open the PDF for in another window
Add to Citation Manager for Reimagining service design through relational perspectives

Viewpoint: advancing service design with practitioners’ insights

Martina Čaić; Núria Solsona Caba; Tuuli Mattelmäki
View articletitled, Viewpoint: advancing service design with practitioners’ insights
Open the PDF for in another window
Add to Citation Manager for Viewpoint: advancing service design with practitioners’ insights

Reframing human centricity for service innovation: bridging Service design and Customer-dominant logic

Kristina Heinonen
View articletitled, Reframing human centricity for service innovation: bridging Service design and Customer-dominant logic
Open the PDF for in another window
Add to Citation Manager for Reframing human centricity for service innovation: bridging Service design and Customer-dominant logic

Editorial: The end of an era: the decline of retail tourism in American cities

Mark S. Rosenbaum
View articletitled, Editorial: The end of an era: the decline of retail tourism in American cities
Open the PDF for in another window
Add to Citation Manager for Editorial: The end of an era: the decline of retail tourism in American cities

The dark side of customer interactions: exploring the predictive power of Dark Triad traits on Jay Customer behavior in service industries

Scott Widmier; Prachi Gala; Nikolaos Iason Koufodontis; Michael Serkedakis
View articletitled, The dark side of customer interactions: exploring the predictive power of Dark Triad traits on Jay Customer behavior in service industries
Supplementary data
Open the PDF for in another window
Add to Citation Manager for The dark side of customer interactions: exploring the predictive power of Dark Triad traits on Jay Customer behavior in service industries

From static to smart: AI-generated dynamic scales for contextual marketing measurement

Volker Kuppelwieser; Mark S. Rosenbaum
View articletitled, From static to smart: AI-generated dynamic scales for contextual marketing measurement
Open the PDF for in another window
Add to Citation Manager for From static to smart: AI-generated dynamic scales for contextual marketing measurement

Consumer response to failure by service robots: the role of anticipatory guilt

Lifang Shu; Yueyan Wu; Kui Wang; Sirui Li
View articletitled, Consumer response to failure by service robots: the role of anticipatory guilt
Open the PDF for in another window
Add to Citation Manager for Consumer response to failure by service robots: the role of anticipatory guilt

Here today, gone tomorrow: services and their potential for permanent perishability

Courtney Nations Azzari
View articletitled, Here today, gone tomorrow: services and their potential for permanent perishability
Open the PDF for in another window
Add to Citation Manager for Here today, gone tomorrow: services and their potential for permanent perishability

The overlooked and hidden consequences of inequitable reviews in home-sharing services

L. Jean Harrison-Walker; James A. Mead
View articletitled, The overlooked and hidden consequences of inequitable reviews in home-sharing services
Open the PDF for in another window
Add to Citation Manager for The overlooked and hidden consequences of inequitable reviews in home-sharing services

Impacts of humour use and humour-endorsing climate on job stress and satisfaction among frontline healthcare service employees

Christine Mathies; Jenny (Jiyeon) Lee; Paul Patterson; Tung Moi Chiew
View articletitled, Impacts of humour use and humour-endorsing climate on job stress and satisfaction among frontline healthcare service employees
Open the PDF for in another window
Add to Citation Manager for Impacts of humour use and humour-endorsing climate on job stress and satisfaction among frontline healthcare service employees

Can service technologies make you feel justice like human agents?

Ahmin Kwon; Lana Chung; Young Namkung
View articletitled, Can service technologies make you feel justice like human agents?
Open the PDF for in another window
Add to Citation Manager for Can service technologies make you feel justice like human agents?