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Journal Articles

Perceived justice and CSR after service recovery

Suna La, Beomjoon Choi

Journal of Services Marketing (2019) 33 (2): 206–219.

https://doi.org/10.1108/JSM-10-2017-0342

Published: 08 April 2019

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Journal Articles

The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery

Beomjoon Choi, Suna La

Journal of Services Marketing (2013) 27 (3): 223–233.

https://doi.org/10.1108/08876041311330717

Published: 24 May 2013

View article titled, The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery

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