... of – each other (Aulakh et al. 1996 ; Bove and Johnson, 2001). © Emerald Group Publishing Limited 2009 Customers Buyer‐seller relationships Service failures An executive summary for managers and executive readers can be found at the end of this article. Based...

... at: w.v.d.valk@tue.nl © Emerald Group Publishing Limited 2009 Services Buyer‐seller relationships Purchasing Specifications Performance management An executive summary for managers and executive readers can be found at the end of this article. The little research available has...

... from these relationships. Mark S. Rosenbaum can be contacted at: mrosenbaum@niu.edu © Emerald Group Publishing Limited 2009 Relationship marketing Buyer‐seller relationships Older consumers Service industries United States of America Personal needs An executive summary...

..., their emergence is a product of early relationship development, not vice versa. © Emerald Group Publishing Limited 2006 Buyer‐seller relationships Customer services quality Networking Service industries An executive summary for managers and executive readers can be found at the end...

... emotional intelligence reported higher satisfaction (M=2.68, SD=0.80) than those who viewed the medium level, p < 0.005. Individual psychology Servicing Service delivery Buyer‐seller relationships Customer satisfaction An executive summary for managers and executive readers can...