... and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence maybe seen at Link to the terms of the CC BY 4.0 licence. Service innovation Crisis management New...

... impact of DT on service employee outcomes during crises. Digital transformation Service employee Crisis preparedness Life satisfaction Customer orientation Crisis Management Well-being Digital Frontline service employees Rapid advancements in digital technologies such as artificial...

... 2021 23 01 2022 28 02 2022 02 03 2022 © Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only COVID-19 Place attachment Student engagement E-servicescape Tertiary education Crisis management Higher education Customer engagement...

... drawing on environmental information to determine necessary long-term changes. Sensemaking Retail Service Turbulence Future marketplace Crisis management Interviews A broad literature considers firm responses in times of crisis, ranging from how firms deal with goods and services...

... of different age profiles), both during and after the pandemic. COVID-19 Health locus-of-control Grocery shopping e-tailing Hygiene consciousness Social distancing Consumer age Electronic commerce e-commerce Retail Crisis management COVID-19, which has developed into a worldwide pandemic...

... (Bartik et al., 2020). It is during times of crisis, such as the pandemic, when businesses that serve their communities most need the help of their communities. Prior work on crisis management in business has focused primarily on the perspective of the firm (Martin, 2005), and how they would...