... 2026 © 2026 Emerald Publishing Limited 2026 Emerald Publishing Limited Licensed re-use rights only Female drivers Customer behaviour Employee well-being Informal service economies Gendered service interactions The concept of decent work, articulated in United Nations...

... condition in relation to the public realm (Wohl and Branscombe, 2005 ; Arendt, 1959 ; Dzur and Wertheimer, 2002). © Emerald Group Publishing Limited 2011 Consumer forgiveness Service failures Stress and coping Customer behaviour Transactional analysis An executive summary...

... data about their relationships with their insurance industry service providers. Our results demonstrate how service representatives and firms can work toward the establishment of trust with their clients under varying market conditions. © MCB UP Limited 2002 Trust Customer behaviour...

.... © MCB UP Limited 2002 Service quality Customer behaviour Factor analysis Relationship to costs Of late, service quality has been receiving much prominence because of its obvious relationship to costs (Kellogg et al., 1997), financial performance (Nelson et al...