...-expression and engagement of people with disabilities ( PWD ) in digital service environments. This study aims to address a significant gap in services marketing literature by investigating how desired self-identity ( DSI ) expression influences PWD’s perceived usefulness of the metaverse platform...

...Volker Kuppelwieser Purpose This paper interrogates the critical disconnect between technical accessibility compliance and the lived experience of disabled consumers in service environments. It introduces a framework distinguishing between technical accessibility, functional usability...

... Universal design Inclusivity Servicescapes Transformative potential Societal Welfare Accessibility Disability Customer experience Servicescape Transformative service research (TSR) Health and well-being (SDG 3) Service inclusion/diversity In services marketing research, the concept...

...Iris Vilnai-Yavetz; Shaked Gilboa; Vincent Mitchell Purpose This study aims to identify the irritating aspects in the mall environment that impact shoppers with disability and explore the opportunities to design inclusive mall environments. Design/methodology/approach A mixed-methods design...

...Maheen Iqbal Awan; Amjad Shamim; Muhammad Shoaib Saleem; Shahbaz Shabbir Gill Purpose The purpose of this study is to develop a scale for measuring service inclusion for tourists with disabilities in tourism and hospitality services. Transformative service research serves as the basis...

...Sarah Dodds; Nitha Palakshappa Understanding the role of identity in-service experiences of individuals with disabilities is critical to ensuring inclusive service exchanges and design (Patrício et al., 2018). More recent calls for research exploring the dynamics of identity in service...

... delivered to consumers of disability services. Given that the nature of disabilities can vary greatly, the study also examines the impact of the degree of disability on value creation and destruction for disability service consumers. Design/methodology/approach Qualitative, individual-depth interviews...

... and expectations, but also discusses the difference between impairment and disability. Given this distinction, the paper calls for further research on such consumers. Volker G. Kuppelwieser can be contacted at: volker.kuppelwieser@live.de 12 04 2020 03 06 2020 03 06 2020 I don’t want...

...Amanda Beatson; Aimee Riedel; Marianella Chamorro-Koc; Greg Marston; Lisa Stafford Purpose The purpose of this paper is to examine the influence of social support on young adults with disabilities (YAWDs) independent mobility behavior with the aim of understanding how better to support...