...) or physical structure (Davis, 1984), influence the organism (O), for example, emotional responses including pleasure (Landay and Harms, 2019), employee satisfaction (Brunetto et al., 2012) or customer satisfaction (Evanschitzky et al., 2012), which in turn influence responses (R...

.... Instability negatively influences productivity propensity. 20 11 2015 20 06 2016 08 02 2017 01 03 2017 04 03 2017 © Emerald Publishing Limited 2017 Emerald Publishing Limited Licensed re-use rights only Employee satisfaction Service delivery Frontline service...

...Hoseong Jeon; Beomjoon Choi Purpose This study aims to examine whether the relationship between employee satisfaction (ES) and customer satisfaction (CS) is bilateral or unilateral based on dyadic data. In addition, it seeks to examine the role of moderating variables which have incremental...