... 10 2025 08 10 2025 © 2025 Emerald Publishing Limited 2025 Emerald Publishing Limited Licensed re-use rights only Equity Gender Role conflict Quality of life Social cohesion Reflexivity Polarization has become one of the defining features of our time. Across...

... service systems. Findings Study 1 reveals that refugee women face legal, digital and caregiving-related barriers that constrain them to informal service roles. Study 2 highlights employer-side constraints such as credential distrust and gendered hiring norms. A conceptual framework illustrates how...

..., a conceptual model was developed and empirically tested to examine the influence of heteronormativity and openness to experience on attitudes towards gender neutrality and social inclusion intentions. Findings The findings demonstrate that heteronormativity negatively impacts attitudes towards gender...

... Modern slavery Intersectionality Class Gender Culture Trauma Nigeria Africa Transformative […] the integration of consumer and service research that centers on creating uplifting changes and improvements in the well-being of individuals (consumers and employees), families, social networks...

... constant as they age. Originality/value This study offers novel insights into gay male consumption of cosmetic medical treatments and services from theoretical and practical perspectives. Gender Culture Professional services Well-being Health services 22 02 2021 10 04 2021 15...

... Rejection of a patronizing sales interaction was found to be similar by both genders with an older salesperson. Furthermore, retail shops of technical appliances could prevent potential problems by being cautious of having younger male salespeople interacting with older women customers. Research...

...Joanna Phillips Melancon; Lukas P. Forbes; Douglas Fugate Purpose – This paper aims to investigate how changes in technology and gender roles have changed Generation Y’s (Gen Y) perception of the gender of services from previous studies. Although the past 20 years have seen substantial changes...

...Anna S. Mattila Purpose This paper aims to examine the benefits of letting customers choose among compensation methods following a service failure. The author is also interested in the role of gender in influencing satisfaction with the compensation method and post‐recovery emotions. Design...

... of service failures and recovery that explore race, gender and age as main variables of interest; therefore, we are making a small theoretical leap of sorts in applying the research from other fields to service failures and recovery. Nevertheless, we believe that the leap is warranted in that the same...

... risk. Second, no clear and universal gender differences in the pre‐purchase decision‐making process emerged during the focus group discussions. Finally, alternative options for spending and addressing risk negatively influence pre‐purchase decision‐making and therefore the desire or ability to save...

... three medium‐high contact service industries (dental, hairdressing and travel agents). Findings Results indicate that age and occupation are associated with service loyalty (repurchase intention and loyalty behavior) across the three industries studied, while gender is not. What is especially...

... conditions in the main experiment: facial appearance (human‐like vs cartoon‐like) and gender (male vs female). Findings The results suggest that the human‐like characters are more likeable, appropriate and trustworthy in general terms. However, when perceived capabilities of OSCs are measured, a mismatch...

...Paul Sergius Koku Purpose To examine tipping propensities between the races and genders in restaurant and non‐restaurant service encounters. Design/methodology/approach Data were collected on tipping in restaurants and in other service encounters outside the restaurant from consumers across...