... Elderly consumers Digital services Online shopping TSR Value co-creation UTAUT Latin America Chile The COVID-19 pandemic accelerated the shift to people resorting to a digital or online lifestyle, spreading a computer-based culture across all age groups (Hantrais et al., 2020...

... that can complement organizational initiatives aimed at enhancing the well-being of vulnerable communities. Design/methodology/approach This paper explores five native communities in Latin America and the Caribbean through an eight-month study. Semistructured interviews and focus groups were conducted...

... the conceptual model of MP adoption in Latin America put forward in this paper, the authors used Colombia as a sample site and conducted two studies among a sample of consumers in this country. Completed questionnaires from 186 participants (Study 1) and 398 participants (Study 2) were used in data analyses...

... their research efforts and to discuss how the meaning of service applies to this region. Forty-eight journal articles were analyzed and six distinctive groups were identified where service researchers are focusing their work on Latin America. Service has been studied mainly from the marketing perspective...

... contributing to the literature on customer retail experience, in terms of the potential to transform supermarket shopping in a Latin American country. This is particularly relevant in Latin America as the extent to which for-profit organizations acknowledge their relevancy of the individuals’ well-being...

... of adaptability determine how value in use is co-created amongst actors within a usage centre.” By so doing, the study helps to understand how symbiosis works. Second, this study contributes to advancing the field of TSR (Ostrom et al., 2015), which lacks empirical research in both Latin America...