... indispensable leisure destinations rather than merely attractive spaces. Corresponding author Kaidong Yu kdyu@cityu.edu.mo Biophilic leisure engagement Biophilic mall SOR Place dependence Retail Structural equation modeling Quantitative research Marketing decision-making Servicescape...

... Limited 2026 Emerald Publishing Limited Licensed re-use rights only Service adaptive behavior Affective/cognitive trust Customer citizenship behavior Self-serving attribution Attribution theory Relationship marketing Customer Service Hospitality Quantitative research Customer...

... Limited 2026 Emerald Publishing Limited Licensed re-use rights only Online movie reviews Dark-triad-consistent language Linguistic markers Service encounters Review credibility Review helpfulness Quantitative research Marketing research Electronic word-of-mouth Konkuk University...

... and authors. The full terms of this licence maybe seen at Link to the terms of the CC BY 4.0 licence. Luxury services Hospitality Perceptions Experimental design Quantitative research Tourism The constant increase in travelers over the years has led to a dynamic and fast-growing tourism...

...). Artificial intelligence (AI) Dynamic measurement scales Contextual adaptation Marketing measurement Measurement invariance Service design Quantitative research Marketing research Service thinking Inequalities (SDG 10) These theoretical advancements in AI-assisted measurement have significant...

... Publishing Limited Licensed re-use rights only Service recovery Social media Customer service Service failures Quantitative research Complaints Where do people turn when they face service failures? Today, 67% of consumers believe that social media is the most convenient channel...

..., such as lower prices or expectations of significant product evolution in the future. Service strategy Digital Service design Quantitative research Conjoint analysis Behavioural insight The Software-as-a-Service (SaaS) business model attracts startup firms because of high consumer interest...

... this transformation successful. Self-efficacy Online learning Learning satisfaction Knowledge acquisition Adaptability to online learning Higher education Structural equation modelling Service delivery Quantitative research Students are perceived as customers engaging in the co-production...

... that practitioners should consider mobile consumers’ perception of service-privacy fit when developing applications. Service-privacy fit (SPF) Mobile application adoption Application privacy Task-technology fit Privacy calculus theory Regulatory fit theory E-commerce Experimental design Quantitative...

...-reported high correlation between the service and post-purchase experience. Structural equation modeling Quantitative research B2B customer experience Customer experience Customer experience management EXQ Africa Cross-cultural comparison Customer experience (or CX) evolved from...

... the effects of point expiration and status demotion on customer patronage with practical insights for HLP managers. Retail Relationship marketing Service strategy Quantitative research Point expiration Status demotion Status endowment Hierarchical loyalty program (HLP) Reactance theory...

... countries. This research shows unique challenges for the design of transformative financial services in a specific (post-communist) setting and provides insights on how financial services marketing can become more effective in the CESEE region. Financial Services Well-being Quantitative research...

... authenticity Rapport Interactional justice Frontline service Customer–employee interactions Service encounter Structural equation modeling Quantitative research Frontline service employees A keystone of services marketing has been, and remains, the provision of unique customer experiences via...

... intelligence Problem-solving complaining Emotion Customer service Complaints Service recovery Quantitative research SmartPLS Elderly populations increasingly characterize many countries, particularly those in the developed world (e.g. North America, Europe and Japan) (Kohlbacher and Chéron, 2012...

... at: banu.elmadagbas@usm.edu 28 06 2019 06 04 2020 07 05 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Customer service Quantitative research Frontline service employees Dysfunctional customers Customer mistreatment Employee age...

... in SERVBID construction. Scale development Brand identity Services branding Brand loyalty Brand trust Qualitative research Service strategy Quantitative research Servicescape Surveys Service processes Vandana Pareek is the corresponding author and can be contacted at: V.Pareek...

... The analysis shows that while there is a dominance of quantitative methods in the journal, the proportion of qualitative papers is growing. During 2014-2019, 83.4 per cent of submitted papers to JSM represented quantitative research and 14 per cent represented qualitative research; however, 75 per...

... Emerald Publishing Limited Licensed re-use rights only --> Qualitative research Base of the pyramid Quantitative research Conceptual Substantive theory Formal theory Many academic journals, including the Journal of Services Marketing, urge authors of submissions...

... the lack of similar studies within the existing services sector literature, the originality/value of the paper lies in the fact that it presents one of the first attempts to empirically examine this issue from a marketing point of view. Marketing strategy Quantitative research Field study...

... (consumer socialization theory) and developmental psychology (self-construal). Technology adoption Structural equation modeling Quantitative research Technology readiness Surveys 08 08 2017 05 12 2017 27 03 2018 27 03 2018 © Emerald Publishing Limited 2018 Emerald...