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Keywords: Resource scarcity
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2024) 38 (1): 113–130.
Published: 01 December 2023
..., employees and other actors to the impacts of disruptive shocks has received little attention. Since resource scarcity from disruptive shocks heightens tensions around balancing different needs in the service system, this paper aims to propose a framework of balanced centricity and service system resilience...
