... Switching barriers Retail banking Segmentation Consumer behaviour Age groups United States of America An executive summary for managers and executive readers can be found at the end of this article. It is encouraging to note an increase in research on switching barriers in the services...

... systems Buying behaviour United States of America An executive summary for managers and executive readers can be found at the end of this article. Similar to other sectors of the economy, the internet has dramatically changed the hotel industry's distribution model (Bender et al...

... their characteristics impact service relationship success. © Emerald Group Publishing Limited 2010 Personality traits Relationship marketing Consumer behaviour Customer relations United States of America An executive summary for managers and executive readers can be found at the end of this article...

... 2010 Benchmarking Supermarkets Service quality assurance Analytical hierarchy process United States of America An executive summary for managers and executive readers can be found at the end of this article. Approximately half (51.1 percent) of US households spent $75 or more...

... accurately reflect actual consumer satisfaction and opinions. Originality/value The development of up‐to‐date inventories for satisfaction and Likert scales. © Emerald Group Publishing Limited 2009 Customer satisfaction Inventory Services marketing United States of America...

... States of America An executive summary for managers and executive readers can be found at the end of this article. Business‐to‐business marketing has, for many years, been the focus of marketing scholars (see Dutta et al., 1994 ; Dwyer et al., 1987 ; Hallen et al...

... from these relationships. Mark S. Rosenbaum can be contacted at: mrosenbaum@niu.edu © Emerald Group Publishing Limited 2009 Relationship marketing Buyer‐seller relationships Older consumers Service industries United States of America Personal needs An executive summary...

... assessment of the market potential for the service offering and a thorough understanding of the factors that influence demand for the service. Estimation Sales forecasting Armed forces Recruitment United States of America An executive summary for managers and executive readers can be found...

... of the US banking system and should accommodate needs for international funds transfers. Originality/value – The findings can help financial service providers and public policy makers to target a growing market segment. Hispanics Acculturation Banking Financial services United States of America...

... industries Consumer behaviour United States of America An executive summary for managers and executive readers can be found at the end of this article. While many studies have been conducted to examine different combinations of the effects of satisfaction, quality and value on behavioral...

... satisfaction United States of America An executive summary for managers and executive readers can be found at the end of this article. Changing levels of demand represent a difficult problem in the marketing of services, as they cannot be inventoried in the anticipation of demand fluctuations...

... to service providers, academic researchers, and consumer groups. Anthony D. Miyazaki is the corresponding author and can be contacted at: Miyazaki@fiu.edu © Emerald Group Publishing Limited 2007 United States of America Hispanics Consumers An executive summary for managers can...

... Limited 2007 Disabled people Critical incident technique Consumer behaviour Perception United States of America An executive summary for managers can be found at the end of this article. It is generally understood that when customers enter a retail servicescape, they immediately make...

... or social stratum rather than belonging to a race will select attorneys. Role conflict Lawyers Services marketing Marketing strategy Organizations United States of America An executive summary for managers can be found at the end of this article. The role lawyers play in society has...

... can be contacted at: jsuh@ksu.edu © Emerald Group Publishing Limited 2006 Trust Culture Service delivery Relationship marketing South Korea United States of America An executive summary for managers and executive readers can be found at the end of this article. The term...

... Hispanics United States of America Market segmentation Ethnic minorities An executive summary for managers can be found at the end of this article. This paper focuses on financial products and services, examining and comparing financial service consumption behavior of Hispanic American...

... Andaleeb can be contacted at: ssa4@psu.edu © Emerald Group Publishing Limited 2006 Restaurants Catering industry Customer satisfaction Service levels United States of America An executive summary for managers can be found at the end of this article. Secondary sources were...

... Customer service management Cross‐cultural studies Customer services quality Consumer behaviour United States of America An executive summary for managers and executive readers can be found at the end of this article. The fact that the USA has become a service economy is well established...

... Banking United States of America © Emerald Group Publishing Limited 2005 Understanding the antecedents of technology acceptance is one promising approach to increasing the chance of success with technology based service introductions. Consequently, a process model, organizing salient...

... academic research and managerial implications are cited and discussed. © Emerald Group Publishing Limited 2004 Services Classification Cross‐cultural management Dimensional measurement United States of America France An executive summary for managers and executive readers can be found...