Issues

Special Issue: Global trends and challenges in services. Guest Editors: Marianna Sigala, Evangelos Christou

Global trends and challenges in services

Marianna Sigala; Evangelos Christou
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Student satisfaction and quality of service in Italian universities

Luca Petruzzellis; Angela Maria D'Uggento; Salvatore Romanazzi
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The importance of service quality in bank selection for mortgage loans

Constantine Lymperopoulos; Ioannis E. Chaniotakis; Magdalini Soureli
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Bank service quality: evidence from five Balkan countries

Niki Glaveli; Eugenia Petridou; Chris Liassides; Charalambos Spathis
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Mass customisation implementation models and customer value in mobile phones services: Preliminary findings from Greece

Marianna Sigala
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Investigating the impact of business‐process‐competent information systems (ISs) on business performance

Malamatenia‐Alma A. Pantazi; Nikolaos B. Georgopoulos
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Book Review

Team Metrics: Resources for Measuring and Improving Team Performance

K. Narasimhan
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