Issues

From service quality to service theory and practice

Chatura Ranaweera; Marianna Sigala
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Trend spotting and service innovation

Tor W. Andreassen; Line Lervik-Olsen; Giulia Calabretta
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Dissatisfaction and violation: two distinct consequences of the wait experience

Gordon Fullerton; Shirley Taylor
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Image, brand relationships and customer value: Exploring the moderating role of advertising spending- and labour-intensity in customer loyalty

Laszlo Sajtos; Henning Kreis; Roderick Brodie
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Hello Kitty livery is just a glimpse of Hello Kitty experiential package: The effects of celebrity-themed aircraft on purchase intention

Stephen W. Wang; Waros Ngamsiriudom
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Firm factors that influence internationalisation and subsequent financial performance of fashion retailers

Michelle L. Childs; Byoungho Jin
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