E‐marketing in perspective: a three country comparison of business use of the Internet

Compares business use of the Internet (Net) and World Wide Web (Web) across Australia, New Zealand and the UK. The reported inter‐country comparison involves studies conducted by the authors in a similar timeframe and using similar methodologies. Finds both similarities and differences across the three countries in how business uses the Web with UK firms more likely to be seeking strategic advantage from use of the Internet. In all countries, business use of the Web involves marketing communication; however, use of the Internet as a marketing channel for transactions is much lower. UK firms are more likely to use the Internet in relationship management than are Australasian firms. Concludes that there is less sophisticated business use of the Internet by Australasian companies relative to UK companies. Further concludes that there is a need for further research to resolve the conundrum facing marketing organisations in all three countries.