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Purpose

The purpose of this paper is to illustrate how small to medium‐sized enterprise firms can develop internationalization processes successfully.

Design/methodology/approach

A case study is used to illustrate the milestones of the global process.

Findings

The paper finds that, although internationalization is a complicated task, the adequate management of resources allows firms to achieve their objectives.

Originality/value

The paper takes as reference a national culture‐based hand‐crafted product, which is really difficult to internationalize.

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