... Group Publishing Limited 2013 Jordan Restaurants Tourism Customer services quality Human resourcing Internal marketing Internal service quality Tourism restaurants Hospitability Staff recruitment and motivation Internal communications Staff retention As a result of changing...

... Publishing Limited 2013 Service quality Customer value Business to business Value structure Customer services quality Customers Customer value is the key determinant of marketing decisions. For example, a number of researchers note customer value as the focal factor needed...

... significant relationships among online customer service quality, online information system quality, banking service product quality, overall internet banking service quality and customer satisfaction. Originality/value Little attention has been given in the literature to understanding the service quality...

... regarding what constitutes e‐banking service and the determinants critical to e‐banking service quality. The paper makes key recommendations towards enhancing current online financial services quality and delivery. Financial services Customer services quality Ireland Electronic commerce Banking...

... services quality With greater penetration of the internet and the invention of new processes to service consumers through the electronic media, consumers rely increasingly on online sellers and service providers for even the most rudimentary tasks and services. Services hitherto the preserve...

... plans, assess an organisation's completion of objectives, and remunerate mangers (Ittner and Larcker, 1998). Mohammed Al‐Hawari can be contacted at: m.alhawari@cqu.edu.au Customer services quality Customer satisfaction Banks Financial performance Automation Australia Neither...

... Manual handling Identification Radio equipment Customer services quality The system that any business or leisure traveller depends on to track checked‐through luggage efficiently on its way to Alexandria, Louisiana, USA, its namesake in Egypt or even the small town close to Glasgow in Scotland...