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Journal Articles

Talking vs typing: how voice- vs text-based educational robots shape student engagement

Cristina Mele, Tiziana Russo-Spena, Angelo Ranieri, Irene Di Bernardo, Linda D. Hollebeek
Journal: Journal of Service Management
Journal of Service Management (2026) 37 (1): 141–164.
https://doi.org/10.1108/JOSM-02-2024-0082
Published: 09 September 2025
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Includes: Supplementary data
Journal Articles

Configurational approaches to blockchain-enabled sustainability strategies

Tiziana Russo-Spena, Nadia Di Paola, Cristina Mele
Journal: Business Process Management Journal
Business Process Management Journal (2025) 31 (8): 267–290.
https://doi.org/10.1108/BPMJ-06-2024-0450
Published: 21 August 2025
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Journal Articles

A system and learning perspective on human–robot collaboration

Cristina Mele, Tiziana Russo-Spena, Angelo Ranieri, Irene Di Bernardo
Journal: Journal of Service Management
Journal of Service Management (2025) 36 (4): 495–522.
https://doi.org/10.1108/JOSM-12-2023-0508
Published: 29 November 2024
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Journal Articles

Experimenting on the metaverse to foster innovation

Cristina Mele, Tiziana Russo Spena, Stefano Paolo Russo
Journal: Spanish Journal of Marketing - ESIC
Spanish Journal of Marketing - ESIC (2025) 29 (3): 270–292.
https://doi.org/10.1108/SJME-05-2023-0117
Published: 04 July 2024
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Journal Articles

Agencement of onlife and phygital: smart tech–enabled value co-creation practices

Cristina Mele, Tiziana Russo-Spena
Journal: Journal of Service Management
Journal of Service Management (2025) 36 (2): 217–240.
https://doi.org/10.1108/JOSM-03-2023-0113
Published: 12 March 2024
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Journal Articles

A digital business model: an illustrated framework from the cultural heritage business

Tiziana Russo-Spena, Marco Tregua, Anna D'Auria, Francesco Bifulco
Journal: International Journal of Entrepreneurial Behavior & Research
International Journal of Entrepreneurial Behavior & Research (2022) 28 (8): 2000–2023.
https://doi.org/10.1108/IJEBR-01-2021-0088
Published: 18 February 2022
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Journal Articles

Boundary work in value co-creation practices: the mediating role of cognitive assistants

Cristina Mele, Tiziana Russo-Spena, MariaLuisa Marzullo, Andrea Ruggiero
Journal: Journal of Service Management
Journal of Service Management (2022) 33 (2): 342–362.
https://doi.org/10.1108/JOSM-10-2020-0381
Published: 21 December 2021
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Journal Articles

The impact of coronavirus on business: developing service research agenda for a post-coronavirus world

Cristina Mele, Tiziana Russo-Spena, Valtteri Kaartemo
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2021) 31 (2): 184–202.
https://doi.org/10.1108/JSTP-07-2020-0180
Published: 15 December 2020
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Journal Articles

Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda

Gaby Odekerken-Schröder, Cristina Mele, Tiziana Russo-Spena, Dominik Mahr, Andrea Ruggiero
Journal: Journal of Service Management
Journal of Service Management (2020) 31 (6): 1149–1162.
https://doi.org/10.1108/JOSM-05-2020-0148
Published: 25 August 2020
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Journal Articles

Navigating the tensions in environmental innovation: a paradox perspective

Nadia Di Paola, Tiziana Russo Spena
Journal: European Journal of Innovation Management
European Journal of Innovation Management (2021) 24 (4): 1110–1129.
https://doi.org/10.1108/EJIM-04-2020-0111
Published: 24 June 2020
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