Skip to Main Content
Cristina Mele
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Close Modal
Sort by
Journal Articles

Responsible aging: integrating individual and intergenerational well-being

Kristina Heinonen, Seidali Kurtmollaiev, Line Lervik-Olsen, Cristina Mele, Sandra Streukens, Tor Wallin Andreassen
Journal: Journal of Service Management
Journal of Service Management 1–24.
https://doi.org/10.1108/JOSM-12-2024-0529
Published: 18 September 2025
View article titled, Responsible aging: integrating individual and intergenerational well-being
Open the PDF for Responsible aging: integrating individual and intergenerational well-being in another window
Add to Citation Manager for Responsible aging: integrating individual and intergenerational well-being
Journal Articles

Talking vs typing: how voice- vs text-based educational robots shape student engagement

Cristina Mele, Tiziana Russo-Spena, Angelo Ranieri, Irene Di Bernardo, Linda D. Hollebeek
Journal: Journal of Service Management
Journal of Service Management (2026) 37 (1): 141–164.
https://doi.org/10.1108/JOSM-02-2024-0082
Published: 09 September 2025
View article titled, Talking vs typing: how voice- vs text-based educational robots shape student engagement
Open the PDF for Talking vs typing: how voice- vs text-based educational robots shape student engagement in another window
Add to Citation Manager for Talking vs typing: how voice- vs text-based educational robots shape student engagement
Includes: Supplementary data
Journal Articles

Configurational approaches to blockchain-enabled sustainability strategies

Tiziana Russo-Spena, Nadia Di Paola, Cristina Mele
Journal: Business Process Management Journal
Business Process Management Journal (2025) 31 (8): 267–290.
https://doi.org/10.1108/BPMJ-06-2024-0450
Published: 21 August 2025
View article titled, Configurational approaches to blockchain-enabled sustainability strategies
Open the PDF for Configurational approaches to blockchain-enabled sustainability strategies in another window
Add to Citation Manager for Configurational approaches to blockchain-enabled sustainability strategies
Journal Articles

A system and learning perspective on human–robot collaboration

Cristina Mele, Tiziana Russo-Spena, Angelo Ranieri, Irene Di Bernardo
Journal: Journal of Service Management
Journal of Service Management (2025) 36 (4): 495–522.
https://doi.org/10.1108/JOSM-12-2023-0508
Published: 29 November 2024
View article titled, A system and learning perspective on human–robot collaboration
Open the PDF for A system and learning perspective on human–robot collaboration in another window
Add to Citation Manager for A system and learning perspective on human–robot collaboration
Journal Articles

Experimenting on the metaverse to foster innovation

Cristina Mele, Tiziana Russo Spena, Stefano Paolo Russo
Journal: Spanish Journal of Marketing - ESIC
Spanish Journal of Marketing - ESIC (2025) 29 (3): 270–292.
https://doi.org/10.1108/SJME-05-2023-0117
Published: 04 July 2024
View article titled, Experimenting on the metaverse to foster innovation
Open the PDF for Experimenting on the metaverse to foster innovation in another window
Add to Citation Manager for Experimenting on the metaverse to foster innovation
Journal Articles

Agencement of onlife and phygital: smart tech–enabled value co-creation practices

Cristina Mele, Tiziana Russo-Spena
Journal: Journal of Service Management
Journal of Service Management (2025) 36 (2): 217–240.
https://doi.org/10.1108/JOSM-03-2023-0113
Published: 12 March 2024
View article titled, Agencement of onlife and phygital: smart tech–enabled value co-creation practices
Open the PDF for Agencement of onlife and phygital: smart tech–enabled value co-creation practices in another window
Add to Citation Manager for Agencement of onlife and phygital: smart tech–enabled value co-creation practices
Journal Articles

Serving customers through chatbots: positive and negative effects on customer experience

Angelo Ranieri, Irene Di Bernardo, Cristina Mele
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2024) 34 (2): 191–215.
https://doi.org/10.1108/JSTP-01-2023-0015
Published: 15 February 2024
View article titled, Serving customers through chatbots: positive and negative effects on customer experience
Open the PDF for Serving customers through chatbots: positive and negative effects on customer experience in another window
Add to Citation Manager for Serving customers through chatbots: positive and negative effects on customer experience
Journal Articles

Balanced centricity: a joint institutional logic within open collaborative ecosystems

María José Quero, Cristina Mele
Journal: Journal of Business & Industrial Marketing
Journal of Business & Industrial Marketing (2023) 38 (2): 384–394.
https://doi.org/10.1108/JBIM-12-2021-0572
Published: 10 August 2022
View article titled, Balanced centricity: a joint institutional logic within open collaborative ecosystems
Open the PDF for Balanced centricity: a joint institutional logic within open collaborative ecosystems in another window
Add to Citation Manager for Balanced centricity: a joint institutional logic within open collaborative ecosystems
Journal Articles

Boundary work in value co-creation practices: the mediating role of cognitive assistants

Cristina Mele, Tiziana Russo-Spena, MariaLuisa Marzullo, Andrea Ruggiero
Journal: Journal of Service Management
Journal of Service Management (2022) 33 (2): 342–362.
https://doi.org/10.1108/JOSM-10-2020-0381
Published: 21 December 2021
View article titled, Boundary work in value co-creation practices: the mediating role of cognitive assistants
Open the PDF for Boundary work in value co-creation practices: the mediating role of cognitive assistants in another window
Add to Citation Manager for Boundary work in value co-creation practices: the mediating role of cognitive assistants
Journal Articles

The impact of coronavirus on business: developing service research agenda for a post-coronavirus world

Cristina Mele, Tiziana Russo-Spena, Valtteri Kaartemo
Journal: Journal of Service Theory and Practice
Journal of Service Theory and Practice (2021) 31 (2): 184–202.
https://doi.org/10.1108/JSTP-07-2020-0180
Published: 15 December 2020
View article titled, The impact of coronavirus on business: developing service research agenda for a post-coronavirus world
Open the PDF for The impact of coronavirus on business: developing service research agenda for a post-coronavirus world in another window
Add to Citation Manager for The impact of coronavirus on business: developing service research agenda for a post-coronavirus world
Journal Articles

Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda

Gaby Odekerken-Schröder, Cristina Mele, Tiziana Russo-Spena, Dominik Mahr, Andrea Ruggiero
Journal: Journal of Service Management
Journal of Service Management (2020) 31 (6): 1149–1162.
https://doi.org/10.1108/JOSM-05-2020-0148
Published: 25 August 2020
View article titled, Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda
Open the PDF for Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda in another window
Add to Citation Manager for Mitigating loneliness with companion robots in the COVID-19 pandemic and beyond: an integrative framework and research agenda
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal