Issues

Enhancing customer service and organizational learning through qualitative research

Peter R.J. Trim; Yang‐Im Lee
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Customer and company voices in e‐commerce: a qualitative analysis

Rachel McLean; Nigel M. Blackie
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V2C activity on a local level: qualitative cases – Tampere and Silicon Valley

Hannu Jungman; Marko Seppä
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Qualitative issues in IT and organizational processes in implementing marketing strategies

Ashok Ranchhod; Cãlin Gurãu
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A qualitative sense‐making classification of business incubation environments

Paul D. Hannon
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Channel benefits portfolio management in the eBusiness era

Panos Louvieris; Harmen Oppewal
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Guest editorial

Guest editorial

Lynn M. Martin; Julie Abbott
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Literati Club

Awards for Excellence

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