... intelligence (AI) tools in education. Design/methodology/approach The study used an online survey method with a total of 504 respondents from Poland, Portugal and Brazil. The questionnaire included questions about usage frequency of AI tools, attitudes toward their ethical use and psychological...

... timetables, meetings, analysis of staff expectations and recognition of staff achievements. Originality/value Implementation of quality management systems in education has increased significantly in the last decades, and it is thus necessary to find evidence on how the resulting improvements...

... Aesthetics Education Entertainment Escapism WOM For these reasons, many scholars have analysed museum experiences from different perspectives. For example, some studies have examined definitions and typologies of experiences (Graburn, 1984 ; Falk and Dierking, 1992 ; Otto and Ritchie, 1996...

...Roma Mitra Debnath; Ravi Shankar Purpose – The recent expansion in tertiary education in India, an increased student enrollment as well as global competition have created a challenge for the existence of the institutes. It has been realized that a quality of service is associated with customer...

...Trevor J. Green Purpose The purpose of this paper is to identify the relevance of Feigenbaum's quality costs model to managers in higher education and to put forward a possible way of implementing such a model in an educational area. Design/methodology/approach Following the author's Master's...

... is connected with change, development and transformation. However, it is also a general phenomenon that the concept of change has, in some ways, been included in almost all‐learning theory. © Emerald Group Publishing Limited 2006 Learning Training Education National cultures During...

... better quality of educational service than the non‐ISO institutions. A relationship between the five TQM constructs and students' satisfaction of academic performance has also been established. Research limitations/implications This study has been conducted in higher engineering education from...

... variables. Since the data used to test the model originated from a pre‐university educational system, the intent of future work is to apply the data collected from students taking a fourth‐year engineering course at a university. Practical implications The proposed system can be implemented...

... waste and reducing costs, and in being innovative in service design. © MCB UP Limited 2002 Public sector Service Education Quality England During the 1980s organisations in the UK that were once regarded as public sector and non‐profit making increasingly became market...

...F. Craig Johnson; William A.J. Golomskiis Notes that professionals in education have learned from those in industry with regard to quality management concepts. Suggests that, with regard to quality concepts in universities, there are four main issues, including aspects such as incorporation...

.... The Mission of the Laboratory is to be: partners with industry in the pursuit of excellence in software engineering. Specifically, the SEAL goal is to become a world‐class centre of expertise, education and training, in software engineering. This goal requires that the SEAL will: 1 Play...

...Stanislav Karapetrovic; Walter Willborn States that quality of university education has recently become a subject of major concern. The job market is getting tighter, and even a degree from a reputable university does not guarantee employment in the area of the student’s expertise any more...

... two years. Notes that the winning of the Wales Quality Award for Education in November 1995 was another important milestone for the school in its drive for continuous improvement, seamlessly building quality into every aspect of the school. Highlights some of the methods that the school has employed...

... and expected. Another way to stimulate group discussion is to circulate ideas in writing to team members prior to each meeting to serve as a point of departure before the team process begins. © MCB UP Limited 1995 Conflict Education Empowerment Quality Schools Teachers Teams TQM...

...L. David Weller Reforming and restructuring education through Deming’s 14 points have proved successful in yielding quality outcomes. However, many newly proposed programmes take the traditional, unimaginative approach to implementation – orientation sessions and workshops. These approaches often...

...L. David Weller; Sylvia A. Hartley Educational reform has been called for over the past several decades with answers resulting in fragmented programmes and mixed research findings. Reluctance and unfulfilled promises of post‐reform movements have caused dismay and scepticism among educators...