... the COVID-19 pandemic and its various components, including improving the performance level of laboratory services, developing participatory management, and enhancing client satisfaction. Several strengths were highlighted, notably the effective commitment of the leadership of the Ministry of Health...

...Hasna Balaj Albaroudi; Shahzaf Iqbal Purpose This study examines the influence of quality culture (QC) on university performance (UP) within the higher education (HE) context of Saudi Arabia, exploring the mediating roles of transformational (TFL) and transactional leadership (TNL) styles...

...Rohit Kumar Singh Purpose This study aims to empirically assess the influence of supply chain capabilities and total quality management on sustainable supply chain performance, factoring in the role of leadership and the moderating impact of institutional pressures. Design/methodology/approach...

...@gmail.com 21 03 2023 10 07 2023 07 09 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Management quality Decision-making quality Conflict zones Lebanon Economic instability Perceived stress Meditation Leadership Self...

...Alessandro Laureani; Jiju Antony; Mariam Ali Ramadan; Maha Khalifa Al Dhaheri; Anders Fundin; Lars Sörqvist Purpose This qualitative study aims to explore the concept of organisational leadership in the context of Quality Management deployments across a variety of business organisations...

... Sustainability Management Leadership In accordance with the UN Agenda 2030 and UN Sustainability Development Goals (United Nations, 2017), it is important for us as a society to understand the need for long-term thinking and systems thinking to make decisions in line with the three aspects...

...Rajwinder Kaur; Gagandeep Kaur Purpose The core emphasis of the paper is to inspect the relationships between managerial leadership, employee happiness and turnover intentions among academicians of private universities in Punjab. Design/methodology/approach The proposed study used...

... and efficiency in transitional care. Those categories are (1) learning organisation, (2) standardising and structuring, (3) applying a holistic view, (4) understanding organisational culture in a health care context, (5) management and leadership, (6) for whom value is created and (7) working together...

...Alexandros Psychogios Purpose The aim of this paper is to theoretically explore the concept of leadership in a Total Quality Management (TQM) context by developing a new theoretical framework of understanding Total Quality Leadership (TQL) as well as by opening the dialogue in researching further...

... environment is synthesised based on critical literature review, integrating CI culture, CI enablers and CI leadership elements. A comprehensive framework is introduced to define CI leadership roles and competence indicators. A quantitative benchmarking study involving structured interviews with 15 UK...

... for implementing, the Critical Success Factors, challenges, the organisational readiness factors and the role of leadership in a Quality 4.0 deployment. In addition, the study looks at the skills required by future Quality 4.0 professionals in terms of hard skills, soft skills and a curriculum for educating future...

... commercial & non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode Fear Empowerment Commitment Quality team Leadership Fear is one...

..., a sensitivity analysis is also carried out to ensure that the ranking (based on the optimal weights) of the various enablers is reliable and robust. Findings The results of this study reveal that out of five main category enablers, the “leadership-based enablers (E1)” and the “continuous improvement based...

... that organizational performance (OP) is not significantly influenced by the level of commitment of top management in a printing organization. Rather OP is greatly influenced and determined by leadership styles of management and the quality policy which guides printing operations. Practical implications...

... was with regard to the presence of the values “continuous improvement” and “supportive leadership” between Groups 1 (pilot, 18 month since starting to apply Lean) and 3 (not yet started to apply Lean). Research limitations/implications – The research was conducted as one single study in one organization...

...Craig M. Becker; Mary A. Glascoff Purpose – The purpose of this paper is to encourage the use of ongoing process-based measurement methods, specifically, control charts, as a process measurement tool to guide leadership improvement efforts. The work of Deming will be highlighted while providing...

... up and develop the required knowledge down the track to apply in other areas such as “laboratory TQM/QA system”. © Emerald Group Publishing Limited 2014 Total quality management Quality assurance Benchmarking Customer satisfaction Student-centred Inquiry-based Leadership...

...: enlightened leadership to provide change direction, great project management to manage technical aspects of change, and excellent talent management for implementing the change. All three pillars will be discussed in this paper along with successful examples of sustainable change management practices from...

... education through six service quality indicators (teaching, management, leadership, campus life, academic services and infrastructure). Findings The multivariate effects of satisfaction across universities were measured through MANOVA. Discriminant analysis has been the most critical tool used...

... framework. The framework focusses on systematic approach to excellence and widespread implementation in the organization. This paper provides comprehensive information on the division's processes, trends and impending changes for leadership that demonstrates quality and commitment of business excellence...