...Olivia McDermott; Jiju Antony; Michael Sony; Vikas Swarnakar Purpose This paper gives the background to the ISO 18404:2015 standard and explains its rationale. It aims to rebut the Oudrhiri et al. (2022) paper. Furthermore, this paper adds further evidence of the misplacement...

..., indicating the majority are struggling with understanding what sustainable development means for them (Isaksson and Rosvall, 2020). Despite the GRI standards, companies struggle with defining sustainability and sustainable development. Isaksson et al. (2008) argue that to lead change, we need...

... management systems Standards Customer satisfaction Healthcare Internet of Things Privacy Two ISO 10001 customer satisfaction codes related to privacy in using Internet of Things (IoT)-based Hand Hygiene Monitoring Technologies (HHMTs) were presented at the “Excellence in Services” conference...

...Radouane Oudrhiri; Mustafa Al-Balushi; Stuart Anwyl; Anthony Bendell; Sabet Chamie; Shirley Yvonne Coleman; Mark Hayman; Roger Hilton; Osama Ahmad Melhem; Jayeshkumat Patel; Steve Ward; Simon White; Peter Whitehouse Purpose This paper gives the background to the ISO 18404:2015 standard...

... 2021 30 03 2021 23 05 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only SSCM Environmental effects ISO 9001 ISO 14001 Standards Textile industry The retail clothing sector's economic growth in Europe and other...

...Jiju Antony; Olivia McDermott; Michael Sony; Elizabeth A. Cudney; Ronald D. Snee; Roger W. Hoerl Purpose This paper aims to present and summarise the arguments for and against the ISO 18404 standard and the perceived advantages and disadvantages of implementing it. Design/methodology/approach...

..., which may be of help to a company planning to establish its own quality system. Medical device Quality systems Regulation Small manufacturer Standards Technological innovation Product innovation A quality system is a primary link between a medical device technology and the market...

...Martí Casadesús; Stanislav Karapetrovic; Iñaki Heras Purpose Management system standards (MSSs) have spread in an unprecedented manner in the last few years. Thus, there are now many companies that rely on more than one such standard to establish the criteria for organizational management systems...

...Verner C. Petersen © Emerald Group Publishing Limited 2008 --> Banks Denmark Leadership Management techniques Measurement Standards Article Type: Awards for excellence From: The TQM Magazine, Volume 20, Issue 6 Verner C. Petersen CREDO/Department...

... the system. Using the body of knowledge that is software quality the basic characteristics of software quality are described and compared in terms of quality standards such as ISO, TickIT and CMM. Each of these standards is decomposed further in order to clarify its usefulness. Findings The findings...

...‐organisation and value‐based leadership. Design/methodology/approach Practical examples are used to discuss and demonstrate the problematic consequences of using management tools like detailed work descriptions, standards, comprehensive measurement schemes, and rule‐based specifications of responsibility...

... the number of inbound inspections and the reassignment of quality inspectors saved Ford millions of dollars over the past two decades. © Emerald Group Publishing Limited 2005 Quality management techniques Total quality management Just in time Standards United States of America Japan...

...C.P. Kartha This paper examines the relationship between ISO 9000:2000 quality standards, QS9000, ISO/TS 16949 and the Baldrige criteria for performance excellence revised in the year 2002. A comparison is made between Baldrige criteria and the various elements of ISO 9000, QS9000 and ISO/TS 16949...

...Pavel Castka; Christopher J. Bamber; David J. Bamber; John M. Sharp Following the growing interest in corporate governance and corporate social responsibility (CSR), the International Organization for Standardization (ISO) Committee on Consumer Policy (ISO/COPOLCO) opened the discussion about...

... and services of certain firms, customers’ complaints and dissatisfaction with services, which should be of high standards and quality. This study has been proposed to identify firms which are implementing total quality management. There were 410 firms involved in this study. Basically, the study was carried...

... suppliers in the USA and Canada who participated. Although the results focus on QS‐9000, some of the theories and practical application could apply to any company desiring registration or compliance to a quality standard. © MCB UP Limited 2001 The initial intent was to identify a robust...

...Bøje Larsen; Tord Häversjö The ISO 9000 standards were first published in 1987. A first, more limited revision was completed in 1994. There is now a more thorough revision underway. A first draft of the suggested new standard has been published in July 1998 and a second draft, expected to be very...

...Tito Conti Standards play an increasingly important role in the development of the “global village”, both from the economic and the quality of life perspective. However, development of standards should always be in tune with the needs of a free economy, whose main engine is differentiation...

... attempts should be made to promote truly successful quality strategies, so that developing countries can see what is appropriate for particular situations. © MCB UP Limited 1999 TQM Standards Quality systems Standards describe demonstrable features or conditions, that are “inspectable...

...Dennis A. Swyt Within the National Institute of Standards and Technology (NIST), which administers the Malcolm Baldrige National Quality Award (MBNQA), a NIST technical division has initiated a Baldrige‐based effort to increase the effectiveness of its research and services. The Precision...