...Wei Wang Purpose This study aims to examine how food quality and value are associated with revisit intention and loyalty in online food delivery through information credibility and technological congruence, and whether consumer innovativeness and restaurant familiarity condition...

... sincerity promotes immersion through hedonism and nostalgia, which in turn enhances revisit intention. The two mediation paths compete asymmetrically. Nostalgia weakens the mediating role of hedonism, but not vice versa. When both nostalgia and hedonism are high, they interact collectively to improve...

... contributes to tourists' memorable tourism experiences (MTE) and revisit intention, while identifying the cognitive image dimensions that are relevant for evaluating historic towns. Design/methodology/approach An on-site survey was conducted with 486 local tourists who visited the historic towns...

... and artificial intelligence device acceptance theory. Study 1 explored the mechanisms by which the type of anthropomorphic design of the service robot (humanoid robot/nonhumanoid robot) influenced revisit intention after service failure through a one-factor between-subjects design based on a restaurant dining...

... the positive impacts of Korean consumers' motivations (intrinsic and extrinsic) and service environment on their word-of-mouth (WOM) intention to spread information about a store offering Zero-Contact Marketing service and the store revisit intention. In addition, consumers' attitude toward Zero-Contact...

... 2020 16 10 2020 23 02 2021 19 03 2021 30 03 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Language constraint Revisit intention Attribution of service failure Consumers' offendedness National Natural Science...

...Yunen Zhang; Wei Shao; Park Thaichon Purpose This paper aims to investigate whether cultural intelligence will influence Chinese tourists’ travel satisfaction, revisit intention and word-of-mouth communication. Design/methodology/approach An online survey was conducted to collect data from 614...

... and examines (1) how service encounter barriers create situational abnormality, (2) how situational abnormality engenders foreign consumers' felt discomfort that influences their revisit intentions and (3) how expectations disconfirmation moderates situational abnormality. Design/methodology/approach...