Issues

Special Issue: Progress in Hospitality Research II. Guest Editor: Fevzi Okumus

Editorial

Fevzi Okumus
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Transitioning loyalty programs: A commentary on “the relationship between customer loyalty and customer satisfaction”

John T Bowen; Shiang-Lih Chen McCain
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Distribution channel in hospitality and tourism: Revisiting disintermediation from the perspectives of hotels and travel agencies

Rob Law; Rosanna Leung; Ada Lo; Daniel Leung; Lawrence Hoc Nang Fong
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Sustainability issues and hospitality and tourism firms’ strategies: Analytical review and future directions

J. Alberto Aragon-Correa; Inmaculada Martin-Tapia; Jose de la Torre-Ruiz
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Service quality research on China’s hospitality and tourism industry

Nelson K. F. Tsang; Louisa Yee-Sum Lee; Hailin Qu
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Trends in hospitality management research: a personal reflection

Chris Ryan
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Advances in hospitality research: “from Rodney Dangerfield to Aretha Franklin”

Manuel Antonio Rivera; Abraham Pizam
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Customer loyalty: a review and future directions with a special focus on the hospitality industry

Jay Kandampully; Tingting (Christina) Zhang; Anil Bilgihan
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Revisiting talent management, work-life balance and retention strategies

Margaret Deery; Leo Jago
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