Issues

Health tourism enterprises and adaptation for sustainable development

Adam R. Szromek; Daniel Puciato; Julita Izabela Markiewicz-Patkowska; Nazan Colmekcioglu
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Daily hotel demand forecasting with spatiotemporal features

Liyao Huang; Cheng Li; Weimin Zheng
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The impact of exploitative leadership on hospitality employees’ proactive customer service performance: a self-determination perspective

Zhuanzhuan Sun; Long-Zeng Wu; Yijiao Ye; Ho Kwong Kwan
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How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors: the role of psychological well-being and tenure

Huy Gip; Priyanko Guchait; Aysin Paşamehmetoğlu; Do The Khoa
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Putting your money where your mouth is – the role of rewards in a value-based understanding of restaurant crowdfunding

Satishwar Kedas; Soumodip Sarkar
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The mobilization of employees’ psychological resources: how servant leadership motivates pro-customer deviance

Jiajing Hu; Lin Xiong; Mengying Zhang; Chen Chen
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Beyond local food consumption: the impact of local food consumption experience on cultural competence, eudaimonia and behavioral intention

Bingna Lin; Saerom Wang; Xiaoxiao Fu; Xiaoli Yi
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Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews

Ru-xin Nie; Kwai-sang Chin; Zhang-peng Tian; Jian-qiang Wang; Hong-yu Zhang
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Service failure research in the hospitality and tourism industry: a synopsis of past, present and future dynamics from 2001 to 2020

Tugra Nazli Akarsu; Reza Marvi; Pantea Foroudi
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Can customer participation promote hospitality frontline employees’ extra-role service behavior?

Angela J. Xu; Ting Ting Zhu; Raymond Loi; Cheris W.C. Chow
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A reflection on the Great Resignation in the hospitality and tourism industry

Bingjie Liu-Lastres; Han Wen; Wei-Jue Huang
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Customer value co-creation in the hospitality and tourism industry: a systematic literature review

Pedro Carvalho; Helena Alves
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Understanding quondam commitments to retain employees: insights from the case of flight attendants and pilots

Dominique Peyrat-Guillard; Gwenaëlle Grefe; Jeayaram Subramanian
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Mitigating property quality uncertainty and property fit uncertainty in online peer-to-peer accommodation platforms: an uncertainty reduction theory perspective

Ruihe Yan; Xiang Gong
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PLS-SEM’s most wanted guidance

Jan-Michael Becker; Jun-Hwa Cheah; Rasoul Gholamzade; Christian M. Ringle; Marko Sarstedt
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Resilience in hospitality and tourism: issues, synthesis and agenda

C. Michael Hall; Alexander Safonov; Sarah Naderi Koupaei
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Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations

Dimitrios Buhalis; Peter O’Connor; Rosanna Leung
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