Issues

What is beautiful is good: attractive avatars for healthier dining and satisfaction

Fei Hao; Adil Masud Aman; Chen Zhang
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What drives consumers to post more photos in online reviews? A trait activation theory perspective

Danting Cai; Hengyun Li; Rob Law; Haipeng Ji; Huicai Gao
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The impact of customer misbehavior on frontline employees’ work–family conflict and withdrawal behaviors

Xinyuan (Roy) Zhao; Fujin Wang; Anna S. Mattila; Aliana Man Wai Leong; Zhenzhen Cui; Huan Yang
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Luxury hotel technology trends: a multigenerational analysis

Lisa Nicole Cain; Trishna G. Mistry; Shenee Douglas; Imran Rahman; Andrew Moreo
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Effects of metaverse experience on behavioral intention of visitors: moderating role of similarity between virtual and real experience

Seunghun Shin; Chulmo Koo; Jungkeun Kim; Dogan Gursoy
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Customers’ online service encounter satisfaction with chatbots: interaction effects of language style and decision-making journey stage

Yingying Huang; Dogan Gursoy
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Why and when perceived organizational exploitation inhibits frontline hotel employees’ service performance: a social exchange approach

Yurong Fan; Qixing Huang; Long-Zeng Wu; Yijiao Ye; Yuan Zhou; Chunchun Miao
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Unveiling connections between organizational dimensions, employee performance and boundary-spanning behaviors: a study on perceived organizational support and perceived supervisory support

Jiaxin (Sylvia) Wang; Xiaoxiao Fu
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Customer attributions for LGBT-friendly branding hotels and skepticism

Heejung Ro; Juhee Kang
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Unveiling the role of congruity in service robot design and deployment

Chang Ma; Alei Fan; Seonjeong Ally Lee
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Effects of sensory cues on consumers’ wine taste perceptions and behavior: evidence from a wine-tasting experiment

Weixi Yuan; Fumei Guo; Mimi Li; Haiyan Song
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Metaphorical effects of advertising in different types of hotels: evidence from eye-tracking

Xianglan Chen; Bingqing Xiang; Anil Bilgihan
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Cross-validating the measurement scale for consumers’ experience with hospitality and tourism technology: a multi-sector approach

Hyejo Hailey Shin; Kevin Kam Fung So; Miyoung Jeong
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Exploring the diversity of emotion in hospitality and tourism from big data: a novel sentiment dictionary

Yunyun Yu; Jiaqi Chen; Fuad Mehraliyev; Sike Hu; Shengbin Wang; Jun Liu
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Experience design of lifestyle communities: the future of hospitality and tourism

Tingting (Christina) Zhang; Nan Hua; Jaewan Heo; Youcheng Wang; Abraham Pizam
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Racial discrimination against Asian American employees: impact of employee coping strategies on employee competence and work quality of life

Kawon Kim; Bongki Woo
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Let pictures speak: hotel selection-recommendation method with cognitive image attribute-enhanced knowledge graphs

Haoqiang Sun; Haozhe Xu; Jing Wu; Shaolong Sun; Shouyang Wang
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How foodstagramming posts influence restaurant visit intention: the mediating role of goal relevance and mimicking desire

Yun Victoria Chen; Xin Jin; Sarah Gardiner; IpKin Anthony Wong
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The influence of consumer confusion on the repurchase intentions of hotel guests: the role of brand loyalty and customer satisfaction

Muhammed Baykal; Ahu Yazıcı Ayyıldız; Erdogan Koc
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How position level, hotel classification and brand category affect attitudes toward disabled colleagues

Janelle Chan; Sean McGinley
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