Issues

Beyond metrics: shifting measures of research impact from citations and journal rankings to meaningful impacts on society

John L. Crompton
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Two decades of research on customer satisfaction: future research agenda and questions

Robin Nunkoo; Anuj Sharma; Kevin Kam Fung So; Hongyan Hu; Adel Fahaf Alrasheedi
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Robotic service quality, authenticity, and revisit intention to restaurants in China: extending cognitive appraisal theory

Hanqun Song; Huijun Yang; Erose Sthapit
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Gamification design: toward developing image perception scales for generation Z consumers

Nikolaos Stylos; Chris A. Vassiliadis
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Enhancing eWOM effectiveness: the interplay of endorsement styles and emoji in digital persuasion

Yuzhi Wei; Huili Yan; Chenxin Shen; Hao Xiong
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Digital well-being in hospitality: epistemology, scope, aggregation, and specification

Yihong Chen; Rob Law; Xinyuan Zhao
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Virtual influencers going head-to-head with human influencers: the impact of influencer type on trust perceptions of endorsement

Xing (Stella) Liu; Lisa C. Wan; Anna S. Mattila
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A comparative study of job insecurity: who suffers more?

Mahlagha Darvishmotevali
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Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis

Hyekyung Park; Minwoo Lee; Ki-Joon Back; Agnes DeFranco; Jaebeom Suh
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Artificial intelligence in the kitchen: can humans be replaced in recipe creation and food production?

Hyunsu Kim; Sungwoo Choi; Hyejo Hailey Shin
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How does AI awareness affect employees’ voice behavior in the service industry? A transactional theory of stress perspective

Changqing He; Huyun Xiong; Wenjun Cai; Jun Song
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Why not travel? Reviewing constraints from the perspective of customer rights in hospitality and tourism

Yihong Chen; Sirong Chen; Rob Law
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Unraveling the mechanisms of AI system aversion among customer-contact employees: a perspective from advice response theory

Yong Yang; Yue Li; Xinyuan Zhao; Rob Law; Hongjin Song
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Advancing information search through GenAI: the roles of search type, travel motive and GenAI customization level

Xiaoyan Luo; Ding Xu; Yuan (William) Li; Lisa C. Wan
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Shaping hotel firms’ sustainable performance: do green entrepreneurial orientation, green open innovation and big data and predictive analytics matter?

Luu Trong Tuan
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Rethinking work-life integration: empowering talent in emerging hospitality and tourism work paradigms

Jie Gao; Ye Zhang; Shi Xu; Emily Ma
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Revitalizing staycation trends: insights from a secondary-stakeholder CSR perspective

Jingwei Zhang; Md Shamirul Islam; Osman M. Karatepe; Manimekalai Jambulingam
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Fostering eco-friendly behaviors in hospitality: engaging customers through green practices, social influence, and personal dynamics

Mahnaz Mansoor; Farooq Ahmed Jam; Tariq Iqbal Khan
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What drives Millennials and Generation Z to adopt cryptocurrency for hotel payments?

Jehun Moon; Mehmet Erdem; Ozgur Ozdemir; Hyelin (Lina) Kim; Eda Anlamlier
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The effect of artificial intelligence awareness on frontline service employees’ silence: the roles of psychological contract breach and moral identity

Mengting Cheng; Long Zhang; Haiqing Wang
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