Issues

Promoting upcycled foods through message appeals: a moral signaling perspective

Tian Ye; YooHee Hwang; Anqi (Angie) Luo; Anna S. Mattila
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How does explainable AI affect service innovation of frontline employees? A moderated chain mediation model

Xianmiao Li; Qilin Zong
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From restorative perception to behavior: the role of servicescape in postpartum recovery

Hao Wang; Timothy J. Lee
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Glimmerance in hospitality and tourism experiences: how lightness sparks transformative interactions

Laurie Wu; Lu Lu; Alei Fan; Anni Ding
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Artificial intelligence (AI) preparedness in hospitality: a framework and research agenda for building organizational capacities

Wen Chang; Alice Wu Swift; Lenna V. Shulga
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Reframing accessible tourism through the humanising framework

Camila Devis-Rozental; Dimitrios Buhalis; Blessing Oiza Bello; Simon Darcy
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Resilient or fortified? An analysis of hospitality and tourism businesses using the organizational vulnerability matrix

Alex Arhin; Robin DiPietro; David Cardenas
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Transformative hospitality: leveraging a human-centric circular economy framework for the hotel industry

Vanessa Gaffar; Benny Tjahjono; Tika Koeswandi; Michelle Tjahjono; Rofi Rofaida; Maya Sari
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A framework for merit, diversity, equity, and inclusion

Juan M. Madera
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Revealed! Is online booking driven by emotion and function?

Dan Ren; Wen-Qi Ruan; Yu-Ting Tang
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Food choices, health risk perception and culinary experiences among travelers

Estefania Basurto-Cedeno; Lori Pennington-Gray
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Disaster or chance? The double-edged effect of crisis strength on employees

Yanan Dong; Huijuan Dong; Jing Jiang; Xin Wu; Yuan Yuan
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Customer complaints trigger employees’ unethical behaviors: the roles of insomnia and moral disengagement

Qingrui Meng; Ping Yin; Jialin Liu; Wen Wu
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Research setting criticality: clichés and propositions

Lobel Trong Thuy Tran
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The algorithmic guest: AI as a co-creator in customer experience management

Yunfei Xing; Justin Z. Zhang
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