Issues

Effect of psychical environment on experience design and management

Irene Cheng Chu Chan; Zhaoyu Chen; Xinyuan Zhao; Rob Law
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How does inclusive leadership affect employees’ service adaptive behavior? A regulatory focus perspective

Jie Xu; Shuhao Li
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Faith on the Vegas strip: Measuring Islamic religiosity via ARC

Omid Oshriyeh; Ercan Sirakaya-Turk; Dawood Sulaiman Al Jahwari; Canan Tanrisever
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Enhancing hospitality for families with autistic children: toward an actionable service framework

Junchuan Wang; Zui Tao; Christina Geng-Qing Chi; Mimi Li
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Under the shadow of smart machines: AI awareness and workplace cheating behavior

Wenjun Cai; Jun Song; Changqing He
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Generative artificial intelligence for inclusive research

Tin Van Doan; Kyle Maurice Woosnam
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Meta-analysis of influencer marketing effectiveness in tourism and hospitality

Zhuowei Huang; Aihan Fan; Zixuan Huang; Xiaoxiao Qi
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The hidden heat: impostor phenomenon in global kitchen brigades

Charalampos Giousmpasoglou; Evangelia Marinakou; Emmanouil Papavasileiou; Kris Hall
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SERVQUAL awareness and ability of employees (SERVQUAL-E): scale adaptation and validity testing

Ahu Yazıcı Ayyıldız; Erdogan Koc; Tugrul Ayyildiz; Sercan Hatipoglu
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Breaking the glass ceiling: a multisource perspective on empowering female leadership in the Ningxia wine region of China

Shiyi Zhang; Xiaolin (Crystal) Shi
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Accessible AI: comparing ChatGPT and traditional machine learning for sentiment analysis

Irem Önder
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How do AI agents influence customers’ moral choices? A social identity perspective

Yaohua Wang; Haoyang Miao; Yaobin Wang; Jing Zhou
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Quality, norms and privacy in AI chatbot adoption: a multigroup analysis

Teng Yu; Ai Ping Teoh; Qiuyang Tu; Chengliang Wang
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