...” by investigating two central research questions: To explain the shift in review patterns driven by Restaurant Week, we draw on social exchange theory (SET) (Cropanzano and Mitchell, 2005) and equity theory (ET) (Adams, 1963) to introduce the SET-ET framework. While SET explains the baseline psychological...

... leader-member exchange Leader work meaningfulness Social exchange theory Empathy is the antidote to righteousness – Jonathan Haidt. In the hospitality and tourism industry, understanding others is essential because work relies heavily on emotional labor and frequent customer interaction...

... hotel practices Citizenship behavior Perceived benefits Perceived cost Green knowledge Social exchange theory Macau University of Science and Technology Faculty Research Grants FRG-24–053-FHTM. Macau University of Science and Technology Faculty Research Grants: FRG-24–053-FHTM...

... Perceived impacts Social exchange theory Stakeholder theory Integrated resorts (IRs) have become globally prominent, particularly in Asia, by offering diverse nongaming amenities alongside traditional gambling. Japan has adopted Singapore’s successful IR model, which emphasizes nongaming...

...). Hence, it is imperative to simultaneously examine the effects of trust in employee, felt trust and trust in supervisor to untangle whether different aspects of trust perceptions may operate distinctly in molding employee behavior. Guided by the social exchange theory, this study aims to examine...

... in tour guides. A comprehensive mediation model was proposed based on social exchange theory (SET). Data were obtained from 335 tour group tourists and analyzed using structural equation modeling. Results present that TGH positively predicts tourists’ PWOM. Perceived relationship...

... Sharing economy P2P accommodation Social exchange theory Stakeholder theory Theory of reasoned action Community resilience The sharing economy has emerged alongside the changing public values and the development of digital technology (Cheng and Edwards, 2019). The sharing economy enables...

... © 2022 Emerald Publishing Limited 2022 Emerald Publishing Limited Licensed re-use rights only Value co-creation Service-dominant logic Customer-dominant logic Social exchange theory Systematic literature review The concept of value co-creation, which has been widely addressed...

.... Then, spillover effects stem directly from OCB-I and OCB-O to OCB-C and indirectly to proactive customer service attitude. Organizational citizenship behavior Perceived leadership support Work autonomy Customer service attitude Social exchange theory Agency theory A three-wave survey was conducted...

... labor theory Social exchange theory Emotions are functional, discrete and biosocial responses to external stimuli, involving physiological and psychological changes (Fischer et al., 1990 ; Frijda, 1993). Guzzo et al. (2021) defined emotions as “experiential components after...

... comprehending the relationship building between individuals and IVAs, the stakeholders will be able to craft better strategies. The study extends the attachment and social exchange theories to the tourist–IVA relationship context. Specifically, this research demonstrates the impact of tourist perceived...

... and outcomes. Hence, this research extends previous studies using the social exchange theory to fill these literature gaps and create a conceptual model for the hospitality industry based on the employee-organization relationship. Social exchange theory Perceived organizational support Psychological...

...’) usage of Uber services. Originality/value Studies investigating consumers’ participation in the sharing economy from an emerging economy context using the social exchange theory is limited. This study identifies elements of the economic and socio-emotional dimensions of the social exchange theory...

... increase in average daily rate (Simons and Hinkin, 2001). Therefore, the purpose of this study is to examine the psychological processes of CSR based on social exchange theory from the perspective of travel company employees to examine how their perceptions of CSR influence work engagement (WE), IB...

... of studies have focused on the sharing economy and hospitality and in particular on Airbnb, and this is the first study with a focus on service quality issues in terms of Airbnb accommodation. Service quality Social exchange theory Airbnb Sharing economy © Emerald Publishing Limited 2017...

.... Originality/value – Few researches have focused on the role of customer perceived value in explaining true behavioral change of green hotel guests. The current study may be the first attempt to incorporate the social exchange theory into the conceptual model, and extend the knowledge of perceived value...